Service Professor Reviews

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At Service Professor we strive for the highest quality. Below you’ll find a selection of reviews from past service appointments.


    - Heating Service, in Caledonia, MI on Dec 13th, 2018

    “Tom D. from Service Professor came and fixed our broken boiler lines that many people wouldn't even touch. He also replaced multiple missing radiators. Our service was completed in a timely manner with complete professionalism. I'd definitely recommend him to anyone needing service to a boiler system.”

    - Heating Service, in Grand Rapids, MI on Apr 10th, 2018

    “Corey arrvived on time and after I explained the problem with my furnace we went downstairs he checked one thing and knew what the problem was and got it repaired right away. I felt at ease with him coming in and out of the house to get the supplies he needed, and I didn't feel that I had to stay nearby to watch him. Thanks Corey and Service Professor.”

    - Heating Service, in Wyoming, MI on Mar 12th, 2018

    “Tom did a great job of diagnostics, reviewing every possible option and thorough repair of our boiler system.”

    - Heating Service, in Rockford, MI on Mar 9th, 2018

    “Straightforward professional service every time! Technician explained everything to me in an easy to understand way and was happy to do so. Brad stressed how important safety for our family is to him. The thoughtfulness is much appreciated!”

    - Heating Service, in Grand Rapids, MI on Jan 26th, 2018

    “Brad came out late to service the furnace. He was very polite and did not make a mess. I have nothing bad to say. Highly recommend.”

    - Heating Service, in Holland, MI on Dec 30th, 2017

    “Tom is very knowledgeable, provided good advice about a potential new furnace.”

    - Heating Service, in Rockford, MI on Dec 22nd, 2017

    “Tom DeHaan came into my home to fix my heater, he was absolutely one of the best, and nicest, repair men I have ever hired. He did incredible and quality work, far better than any of the past 4 repair men I've hired for the same problems. During this cold month of December his excellence was greatly appreciated. Thank you, Tom!!!”

    - Heating Service, in Holland, MI on Dec 22nd, 2017

    “Thanks for pointing out where we can be more efficient and setting up time for our estimate to get done for us Dan!! I really appreciated the extra step to initiate the follow up and get us scheduled. Very professional, talked me through every detail of his evaluation. Much appreciated!”

    - Heating Service, in Rockford, MI on Nov 3rd, 2017

    “Dennis Gates was very Professional, explained every thing he was doing or going to do. He explained why he had to replace the capacitor and the cost. He left the evaluation so I could see the grades he gave each component which showed my furnace was in good working condition. I would give Dennis five stars.”

    - Heating Service, in Caledonia, MI on Oct 13th, 2017

    “Tom was very educational in discussing my air conditioner problems. He showed me parts that were defective and explained upcoming industry trends that may impact my decisions. He gave me information to allow me to make informed decisions regarding repairs and replacement. He seemed to thoroughly know his field and was very polite and professional.”

    - AC Service, in Grand Rapids, MI on Sep 26th, 2017

    “What a pleasure is has been to work with your 4 technicians I've had do work for me in my condo renovation. All of them were prompt, courteous, knowledgeable, and fun! I look forward to my continued relationship with your company as a "member" now!”

    - AC Service, in Kentwood, MI on Aug 21st, 2017

    “Your certified technician Bryan Dew was very professional and friendly and did a great job. It was very nice to have such fast, efficient service.”

    - AC Service, on Aug 18th, 2017

      “Brian Rosema installed 2 new toilets and a water heater today. He explained everything and showed me his work as he went along. He is a very hard worker and does an excellent job. I could tell he really enjoys his work. I want Brian to come back in the future if I have any other plumbing needs. A++++++++++++++”

      - Plumbing Service, in Comstock Park, MI on Dec 13th, 2018

      “I was scheduled to get my air conditioner and furnace replaced and when the technicians showed up, we found out that my water heater was leaking and needed to be replaced. So the customer service rep was able to get a plumber out within a few hours, which was amazing! Because I wanted to take care of the leak before they installed the air conditioner and furnace. Jim came and installed the new water heater. He was very professional and efficient. He even had coloring books and crayons for my nieces! That kept them busy for a while :). The other guys are still here for the air and furnace installation, so I will do a separate review for them.”

      - Plumbing Service, in Grand Rapids, MI on Aug 27th, 2018

      “Jim arrived on time, clearly explained what the options were and replaced the water heater in less than three hours. We will definitely use him again!”

      - Plumbing Service, in Kentwood, MI on Apr 23rd, 2018

      “Tim Voskuhl arrived on time as scheduled. He was very friendly and professional. After he told me the cost for the work involved, he replaced the gas control valve/thermostat on the water heater. Tim gave me advice and recommendations to keep this issue from happening again. I'm very pleased with Tim and Service Professor and highly recommend them!”

      - Plumbing Service, in Grand Rapids, MI on Apr 16th, 2018

      “Tim Voskuhl was an outstanding technician. He was able to educate me on my problem. He was able to provide great recommendations for me. He had a great attitude, and was so respectful! He was very personable and does a great job at representing Service Professor. I will be recommending others to him and will continue to use Service Professor! Thanks for all the hard work! :)”

      - Plumbing Service, in Holland, MI on Apr 16th, 2018

      “We called Service Professor Monday afternoon, when we noticed the bathtub faucet leaking. Tuesday morning Adam was at our house. He checked shutoff valves, pipe connections . Labelled pipes and presented us with an option to repair or replace a faucet. He was very patient explaining either way.
      We would be very confident recommending Adam anytime!”

      - Plumbing Service, on Apr 4th, 2018

        “Josh and Dan were thorough with their evaluation of the problem and evaluated our home for other possible issues. The primary problem was repaired and Josh made several recommendations for us to consider.”

        - Electrical Service, in Holland, MI on Jul 20th, 2018

        “I lost power because of a limb falling on our power lines and damaging the weather mast pretty bad. Called Service Professor and Randal arrived within an hour. He gave me 3 estimates and honestly explained each as transparent as possible without pushing me to buy unneeded services/repairs. The entire repair was completed within an hour, town inspector was contacted and power was scheduled to be reconnected. We both agreed that major favor was on our side today but I am certain it wouldn’t have gone as smooth without Randal’s expertise and advocacy. He was very professional, friendly and personable! He also shared all other services provided by Service Professor, of which I was totally unaware, for me to consider if the future need arises. Needless to say, it was a flawless experience working with Randal and Service Professor. I absolutely plan to make them my first stop whenever such expertise is required. Thanks!!!”

        - Electrical Service, in Wyoming, MI on Jul 2nd, 2018

        “Rick and Derrik arrived right on time, very courteous and professional. They did a thorough job of finding the problem and fixing my electrical problems. Highly recommend!”

        - Electrical Service, in Ada, MI on Mar 23rd, 2018

        “We have had Tony Burns in our home three times now. He is a definite asset to your company! He is very friendly, knowledgeable, answers our questions thoroughly and patiently, and does quality work. We also want to mention the exceptional service we have received over the phone from Shari Wilson in your customer service department. We are very pleased with our overall experience with Service Professor and have switched to your Protection Plan as well after having been with one of your competitors for many years.
        Bob & Sharon Goodrich”

        - Electrical Service, in Caledonia, MI on Mar 5th, 2018

        “Rick came out found the problem and fixed it. He was very professional and friendly. Was a pleasure to do business with.”

        - Electrical Service, in Grand Rapids, MI on Feb 19th, 2018

        “This is the third time we have had Tony Burns in our home. He is a definite asset to your company. He is always professional, friendly, patiently answers our questions, and does quality work. As a result of our excellent track record with Tony, we also signed up for your protection plan and cancelled a similar plan with one of your competitors. We should mention the excellent customer service we have also received from your phone representative, Shari Wilson. She also serves you well and helps project a caring "customer first" philosophy of doing business.”

        - Electrical Service, in Caledonia, MI on Feb 19th, 2018

        “Our technician Marco Taylor was courteous, punctual, honest and thorough. I'd be happy to request that he specifically be sent to address our electrical needs.”

        - Electrical Service, in Caledonia, MI on Oct 17th, 2017

        “WOW!!! 5 STAR RATING FOR MARCO TAYLOR... ON TIME, Professional in every minute he was here, Assessment of Problem, and repair of it, Friendly, Courteous, Knowledgeable of work he did... WOW”

        - Electrical Service, in Wayland, MI on Oct 10th, 2017
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