Employment

Why work for Service Professor? See for yourself!

Available Positions

This is an in-house position in Grand Rapids, Michigan USA. We are not interested in remote candidates, thank you.

Join one of West Michigan’s 101 Best & Brightest Companies to Work For!
Service Professor is one of the largest home service repair companies in West Michigan. We serve more than 15,000 residential and commercial customers in 7 counties providing the very best electrical, plumbing, heating, and cooling service and repair. Our commitment to providing outstanding service is the foundation of our business model and the driving force behind everything we do. Join a team that values integrity and stands behind the work they do. Google us! We have a 4.9 (out of 5) rating!

Not to toot our own horn, but we continually receive awards and accolades (because we’re awesome)!

  • 101 Best and Brightest Companies to Work For (5 years running)
  • Michigan 50 Companies to Watch
  • An Inc. 5000 Fastest Growing Company
  • Angie’s List Super Services award
  • Best of HomeAdvisor award
  • Elite Service Professional HomeAdvisor award
  • Best of GR award
  • A+ rating with the Better Business Bureau
  • The highest Google rating for our industry!
  • See some examples of our outstanding culture on our YouTube channel here: http://www.spculture.fun

The Role
We’re looking for exceptional customer service representatives to help us achieve profitable revenue. Customer Service Representatives work various hours to cover our 7a-7p Monday through Friday shift and rotating 7:30a-1:30p Saturday shifts. As a customer service representative, you will be part of a dynamic and passionate team to ensure desired company growth. We are committed to delivering exceptional customer service and will do whatever is necessary to promote customer satisfaction.

Responsibilities

  • Convert incoming customer calls into booked service appointments.
  • Deliver call scripts with an authentic cadence; be clear, compelling and personable.
  • Respond to customer requests, resolving issues and promoting the brand.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Participate in training to boost booked calls and practice outbound calling.
  • Adhere to the company’s plan for resolving customer complaints quickly and favorably.
  • Maintain and update customer database with complete and accurate information.
  • Perform Various office duties.
  • Ability to pay attention to details

Requirements

  • Proven track record in customer service.
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Ability to build trust and demonstrate empathy.
  • Passionate about Service Professor and loves the brand.
  • Engaging personality that blends well with a fast-paced, goal-driven environment.
  • Competitive individual contributor who also loves to win as a team.
  • Highly motivated, flexible, and great attitude towards life.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to working conditions that include working near loud, large heavy equipment and near moving mechanical parts and working outdoors in inclement weather conditions.

Service Professor, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

SERVICE PROFESSOR, INC. is looking for a hard-working Drain & Sewage Technician to continue the rapidly growing success of our plumbing division. We provide our employees with a fun and challenging work environment with exciting opportunities.

Earn what you’re worth by joining one of West Michigan’s 101 Best & Brightest Companies to Work For 5 years in a row!!! 

Family owned with a 40-year legacy of exceeding customer expectations.  Service Professor has grown from a small hometown company to one of the largest home service repair companies in West Michigan! From our base near the Gerald R. Ford International Airport, we serve residential and commercial customers in 7 counties. We provide the very best electrical, plumbing, heating, and cooling service and repair with a commitment to exemplary service as the driving force behind everything we do. Join a team built on transparency and integrity that stands behind the work they do. Google us! We have a 4.8 (out of 5) rating! We offer competitive pay, steady employment, 401(k) matching and full benefits!

ROLES AND RESPONSIBILITIES

  • Drain and sewer cleaning in homes and light commercial settings
  • Provide accurate quotes
  • Completes all required documentation on services and may collect, record and deliver fees to office
  • Maintain an organized, clean and safe work vehicle and work space
  • Maintain quality and accuracy at all times

QUALIFICATIONS AND EDUCATION REQUIREMENTS

  • High school diploma or equivalent
  • Valid driver’s license with a Chauffeurs endorsement (or ability to obtain asap)
  • Excellent verbal communication skills; must be personable with the customer/member
  • Observes all safety and company regulations when in the capacity of a Service Professor representative

PREFERRED SKILLS

  • Some experience in sewer/drain cleaning preferred
  • Some plumbing experience preferred

SERVICE PROFESSOR BENEFITS

  • Health Insurance  
  • Dental
  • Vision
  • Paid Holidays
  • Paid Birthday
  • Paid Time Off (PTO) up to 4 weeks
  • 401(K) up to 4% match
  • Group Life Insurance Provided
  • Voluntary Short-Term Dis., Long-Term Dis., and Additional Life Ins.
  • Gym Membership Reimbursement + An In-house Gym
  • On-site Salad Bar Provided

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to working conditions that include working near loud, large heavy equipment and near moving mechanical parts and working outdoors in inclement weather conditions.

Service Professor, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

SERVICE PROFESSOR, INC. is looking for a determined and knowledgeable Electric Installer to continue the rapidly growing success of our Electrical division. We provide our employees with a fun and challenging work environment with exciting opportunities.
We provide the very best electrical, plumbing, heating, and cooling service and repair with a commitment to exemplary service as the driving force behind everything we do. Join a team built on transparency and integrity that stands behind the work they do. Google us! We have a 4.8 (out of 5) rating! We offer industry leading pay, steady employment, 401(k) matching and full benefits!

ROLE AND RESPONSIBILITIES

  • Performs installation for residential and light commercial electrical systems.
  • Residential electrical installations ranging from circuit installs to full-service upgrades.
  • Troubleshooting
  • Mentoring, Coaching and Teaching Apprentices
  • Explain the job before and after installation with the client to gain understanding.
  • Ensure that the client is 100% satisfied with all work upon completion.
  • Offer customer electrical system maintenance hints & tips to maintain system performance.
  • Maintains compliance with all regulatory and statutory regulations adhering to company safety policies.
  • Maintains a clean and organized job site and work vehicle.
  • Completes each job with a focus on safety, a sense of urgency and with the utmost quality.
  • Performs other related duties as required and assigned

Qualifications and Education Requirements

  • High School Diploma/GED
  • Journeyman’s License (or eligible to test immediately) or Equivalent experience Required
  • Able to obtain DOT and Chauffer’s License
  • 1+ Years of service experience
  • Must display strong communication skills and technical competence.
  • Posses strong understanding of most recent National Electrical Code.
  • Must be fluent in English (reading/writing).
  • Must have a valid driver’s license and a clean driving record.
  • Must be able to work in confined spaces and be able to bend, lift, carry, stoop, crawl, sit, stand, drive, reach above, walk, push, pull, fine manipulation, and use hands frequently.
  • Must be able to pass both drug testing and background check

Preferred Skills

  • 4 Years of residential electrical installation knowledge and experience preferred

SERVICE PROFESSOR BENEFITS

  • Health Insurance which is paid in full by SP after 10 years
  • Dental
  • Vision
  • Paid Holidays
  • Paid Birthday
  • Paid Time Off (PTO) up to 4 weeks
  • 401(K) up to 4% match
  • Group Life Insurance Provided
  • Voluntary Short-Term Dis., Long-Term Dis., and Additional Life Ins.
  • Gym Membership Reimbursement + An In-house Gym
  • On-site Salad Bar Provided

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to working conditions that include working near loud, large heavy equipment and near moving mechanical parts and working outdoors in inclement weather conditions.

Service Professor, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

We are expanding AGAIN!!! Service Professor will now be adding duct cleaning to our list of services and are looking for Duct Cleaning Enthusiasts to join our team. You don’t get named one of Inc. Magazine’s Fastest Growing Companies 5 years running without constantly adding to your team and this year is already pacing to be another record setting year for Service Professor!

We are seeking an HVAC Air Duct Cleaning Technician.

Responsibilities include:

  • Perform service/maintenance for residential and light commercial systems
  • Assess systems to determine repair recommendations to clients
  • Explain to the customer each service and repair option prior to beginning work
  • Ensure that the client is 100% satisfied with all work upon completion
  • Offer customer 5 Star Service along with hints & tips to maintain system performance
  • Be part of the after-hours duty rotation

All applicants must meet the following requirements:

  • 2 or more years of service experience
  • Must display strong communication skills and technical competence
  • Must be fluent in English (reading/writing)
  • Must have a valid driver’s license and a clean driving record
  • Must obtain chauffeur license and pass DOT physical
  • Must be able to work in confined spaces and be able to bend, lift, carry, stoop, crawl, sit, stand, drive, reach above, walk, push, pull, fine manipulation, and use hands frequently
  • Must be able to pass both drug testing and background check

Looking to move to Pure Michigan? Ask about our $2500 Relocation Allowance!

Responsibilities include:

  • Performs service/maintenance for residential and light commercial electrical systems.
  • Assess systems to determine repair recommendations to clients.
  • Explain to the customer each service and repair option prior to beginning work.
  • Ensure that the client is 100% satisfied with all work upon completion.
  • Offer customer electrical system maintenance hints & tips to maintain system performance.
  • Be part of the after-hours duty rotation.

All applicants must meet the following requirements:

  • 1 or more years of service experience
  • Journeyman license preferred, though apprentices are encouraged to apply
  • Must display strong communication skills and technical competence.
  • Must be fluent in English (reading/writing).
  • Must have a valid driver’s license and a clean driving record
  • Must obtain chauffeur license and pass DOT physical.
  • Must be able to work in confined spaces and be able to bend, lift, carry, stoop, crawl, sit, stand, drive, reach above, walk, push, pull, fine manipulation, and use hands frequently.
  • Must be able to pass both drug testing and background check.

Looking to move to Pure Michigan? Ask about our $2500 Relocation Allowance!

Responsibilities include:

  • Performs service/maintenance for residential and light commercial plumbing systems.
  • Assess systems to determine repair recommendations to clients.
  • Explain to the customer each service and repair option prior to beginning work.
  • Ensure that the client is 100% satisfied with all work upon completion.
  • Offer customer plumbing system maintenance hints & tips to maintain system performance.
  • Be part of the after-hours duty rotation.

All applicants must meet the following requirements:

  • 1 or more years of service experience
  • Journeyman license preferred, though apprentices are encouraged to apply.
  • Must display strong communication skills and technical competence.
  • Must be fluent in English (reading/writing).
  • Must have a valid driver’s license and a clean driving record
  • Must obtain chauffeur license and pass DOT physical.
  • Must be able to work in confined spaces and be able to bend, lift, carry, stoop, crawl, sit, stand, drive, reach above, walk, push, pull, fine manipulation, and use hands frequently.
  • Must be able to pass both drug testing and background check.

Looking to move to Pure Michigan? Ask about our $2500 Relocation Allowance!

Responsibilities

  • Performs service/maintenance for residential and light commercial HVAC systems.
  • Assess systems to determine repair recommendations to clients.
  • Explains to the customer each service and repair option prior to beginning work.
  • Ensures that the client is 100% satisfied with all work upon completion.
  • Offers customer preventative maintenance hints & tips to maintain system performance.
  • Be part of the after-hours duty rotation.

Requirements

  • At least 2 years of residential HVAC installation experience.
  • Ability to service HVAC systems is a plus, but not necessary. EPA Type II, or Universal required.
  • Extensive knowledge of codes, principles, practices and techniques used for installation of HVAC systems.

All applicants must meet the following requirements

  • Possess a valid driver’s license and a good driving record.
  • NATE certification preferred.
  • Must be able to bend, lift, carry, stoop, crawl, sit, stand, drive, reach above, walk, push, pull, fine manipulation, and use hands frequently.
  • Must display strong communication skills and technical competence.
  • Must pass background and drug test.
  • Must obtain chauffeur license and pass DOT physical.

Looking to move to Pure Michigan? Ask about our $2500 Relocation Allowance!

Responsibilities include:

  • Performs service/maintenance for residential and light commercial HVAC systems.
  • Assess systems to determine repair recommendations to clients.
  • Explains to the customer each service and repair option prior to beginning work.
  • Ensures that the client is 100% satisfied with all work upon completion.
  • Offers customer preventative maintenance hints & tips to maintain system performance.
  • Be part of the after-hours duty rotation.

Requirements

  • At least 2 years of residential HVAC installation experience.
  • Ability to service HVAC systems is a plus, but not necessary. EPA Type II, or Universal required.
  • Extensive knowledge of codes, principles, practices and techniques used for installation of HVAC systems.

All applicants must meet the following requirements

  • Possess a valid driver’s license and a good driving record.
  • NATE certification preferred.
  • Must be able to bend, lift, carry, stoop, crawl, sit, stand, drive, reach above, walk, push, pull, fine manipulation, and use hands frequently.
  • Must display strong communication skills and technical competence.
  • Must pass background and drug test.
  • Must obtain chauffeur license and pass DOT physical.

About Service Professor

101 Best and Brightest Companies to Work For 2018
Join one of West Michigan’s 101 Best & Brightest Companies to Work For! Top industry pay. Guaranteed.

Who We Are

With local history dating back nearly 40 years, the Service Professor has grown from a small electrical company based in Greenville, Michigan, to one of the largest home service repair companies in West Michigan! In 2013 we moved operations to our present location near the Gerald R. Ford International Airport where we now serve more than 15,000 residential and commercial customers in 7 counties providing the very best electrical, plumbing, heating, and cooling service and repair. Our commitment to providing exemplary service is both the foundation of our business model, as well as the driving force behind everything we do. Join a team that values transparency and integrity, and stands behind the work they do. Google us! We have a 4.9 (out of 5) rating!

We have received several awards and honors, including:

  • 101 Best and Brightest Companies to Work For award (2014, 2015, 2016, 2017, 2018)
  • Michigan 50 Companies to Watch (2016)
  • Recognition as an Inc. 5000 Fastest Growing Company (2014, 2016, 2017)
  • Angie’s List Super Services award
  • Best of HomeAdvisor award
  • Best of GR award
  • A+ rating with the Better Business Bureau
  • The highest Google rating for our industry!

Benefits and Compensation

Our full time employees have a great compensation package (including the best wage potential in the industry!), cell phone reimbursement, use of a company vehicle to and from job sites, tool account, health/disability/life insurance, and 401k retirement.