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Job Summary: The Social Media Coordinator works closely with the Director of Marketing and the Content Coordinator to maintain the department’s budget and performance.  The Social Media Coordinator will create and maintain a strong online presence for the company, by implementing online marketing strategies through social media accounts, increase web traffic, and customer engagement metrics aligned with broader marketing strategies.  The coordinator will develop original content and suggest creative ways to attract more customers and promote the brand.

Role and Responsibilities:

  • Help shape company culture by carrying out agreed upon values; specifically, ethics and integrity
  • Track and report on marketing KPI’s
  • Research audience preferences and discover current trends
  • Oversee and monitor all social platforms, their engagement, and their performance
  • Create engaging text, image, and video content
  • Design posts to sustain readers’ curiosity and create buzz around new products and services
  • Measure web traffic and monitor SEO
  • Stay current with changes in all social platforms, ensuring maximum effectiveness
  • Train co-workers to use social media in a cohesive and beneficial way
  • Facilitate online conversations with customers and respond to queries
  • Report on online reviews and feedback from customers and fans
  • Develop an optimal posting schedule, considering web traffic and customer engagement metrics
  • Suggest new ways to attract prospective customers, like promotions and competitions
  • Regularly attend and participate in required meetings, education, and training
  • Answer phones and assist customers as needed
  • Able to work a flexible schedule as needed, including some travel
  • Other duties/responsibilities as assigned by supervisor

 

Qualifications and Education:

  • BS/BA degree in Marketing, New media, Art and Design or relevant field preferred
  • Minimum 2 experience
  • Basic to Intermediate user of the Microsoft OfficeSuite
  • Basic to Intermediate Experience in Adobe Creative Suite and/or Canva, WordPress, Marketing Pro, Mass Email Marketing Software (MailChimp, EmailOctopus) is preferred
  • Ability to learn Service Professor, Inc. business systems
  • In-depth knowledge of SEO, keyword research and Google Analytics
  • Expertise in multiple social media platforms
  • Ability to deliver creative content (text, image, and video)
  • Familiarity with online marketing strategies and marketing channels
  • Ability to grasp future trends in digital technologies and act proactively
  • Engaging personality that blends well with a fast-paced, goal-driven environment
  • High degree of confidentiality
  • Maintain strong attendance
  • Strong planning, organization, and time management skills
  • Perform projects with a high degree of detail
  • Professionally communicate and interact with exceptional written, oral, and verbal skills
  • Highly motivated, flexible, and positive attitude
  • Analyze and solve problems
  • Work independently and with teams

 

This job description may not be exhaustive and is subject to updates or revisions without notice.  The work environment may include working near loud or heavy equipment, moving parts, on uneven surfaces, or outdoors in inclement weather.  Employees should be able to perform the essential functions of the job with or without reasonable accommodation. The Service Professor does not discriminate based on based on any characteristic protected by federal, state, or local laws.

Customer Service Representative

 

Do you want…

  • A free daily salad bar full with fruit, grilled chicken, etc?
  • A dog-friendly workplace? We love having office staff bringing their dog!
  • When was the last time your company rented a restaurant, softball field or movie theater?

 

Service Professor is committed to providing quality solutions for their customers, all while standing behind our work that gets done right the first time! Don’t believe us?
Check out our 3,000+ 5 Star Google Reviews!

 

A Service Professor – Customer Service Representative

  • Handles inbound and outbound calls to our awesome customers.
  • Willing to have online web-leads and calling the customers inquiring. This will typically be on an evening after work and/or on the weekend. (Extra pay!)
  • Works with the team to constantly improve on phone calls and online webchat.
  • Has a work-hard/play-hard mindset. Some days are filled with fun and some are filled with grinding away!
  • Organized! You’ll be setting up calls for our technicians to handle and ensuring to grab as many details as possible.
  • Be coachable! There’s always more to learn!

What Does It Take?

  • At least 1-2 years of Customer Service experience. Similar to restaurant experience or call centers!
  • We have background checks and drug screens as well!
  • A personality with a perfect balance of fun and stern! Ability to inspire growth!
  • Great with learning new technology!

Benefits Package

  • Medical, Dental, Vision and Life Insurance!
  • 401k + up to 4% Company Match!
  • Birthdays And Holidays Paid Off!
  • In-House Gym and Planet Fitness Reimbursement
  • Monthly Lunches

 

Equal Opportunity Employer

Duct Cleaning Technician

 

 

Ask Yourself

  • Do you want to be a part of something bigger than just a job?
  • Are you tired of being underappreciated at work?
  • When was the last time your company rented a restaurant, softball field or movie theater?

 

Service Professor has been in business since 1978 and is committed to providing quality solutions for their customers, all while standing behind our work that gets done right the first time! Check out our 4 ,000+ 5 Star Reviews!

 

A Service Professor Duct Cleaning Technician

  • Ability to maintain the company vehicle and equipment.
  • Providing each customer with awesome service and a “Can Do” attitude!
  • Provides solutions to every customer and assist them with making the best decision for their home and family.

What Does It Take?

  • At Least 1 year experience with customers face-to-face
  • Clear Background Check, Clean Drug Screen, Non – Reckless Driving History
  • High integrity with advanced social skills and the ability to make solid connections with colleagues and customers.
  • Safety is always on your mind. Whether it be on the road, or in the field.

 

Benefits Package

  • A chance to grow with an awesome company and finding an awesome role that fits for you!
  • Medical, Dental, Vision, Life Insurance!
  • 401k + up to 4% Company Match
  • Weekly Pay!
  • Company Uniform
  • iPad, Phone & Other Technology

 

 

Equal Opportunity Employer

$2,500 SIGN-ON BONUS!
Free In-House Gym!

Ask Yourself

  • Do you want to be a part of something bigger than just a job?
  • Are you tired of being under appreciated at work?
  • When was the last time your company rented a restaurant, softball field or movie theater?

A Service Professor Lead HVAC Installer

  • Has a “CAN-DO” attitude with their team and their customers!
  • Uses their industry experience and knowledge to perform 5-Star Service on each install
  • Should never have to run a call-back/recall as they ensure every customer is 100% happy!

What Does It Take?

  • At Least 2-3 Years Industry Experience
  • Clear Background Check, Clean Drug Screen, Non – Reckless Driving History
  • High integrity with advanced social skills and the ability to make friendly connections with their team and customers.
  • Safety is always on your mind. Whether it be on the road, or in the field.

Benefits Package

  • No On-Call!
  • Medical, Dental, Vision, Life Insurance
  • 401k + Company Match
  • Top Industry Pay! Just Ask Us!
  • IN-House Gym and Gym Membership!
  • Company Uniform
  • iPad, Phone & Other Technology

*Ask us about our $2,500 sign-on bonus available to qualified applicants!

Roles and Responsibilities

• Performs service/maintenance for residential and light commercial plumbing systems

• Assess systems to determine repair/replacement recommendations to clients

• Communicate to the customer, each service repair and replacement option prior to beginning work

• Ensure that the client is 100% satisfied with all work upon completion

• Offer customer plumbing system maintenance hints & tips to maintain system performance

• Participate in after-hours/weekend duty rotation.

Qualifications and Requirements

• Plumbing experience a plus, but not necessary

• Service experience a plus, but not necessary

• Possess strong communication skills and technical competence

• Fluent in English (reading/writing)

• Able to pass DOT physical/drug screen and background check.

• Possess a valid driver’s license with a solid driving record, and have the ability to obtain a chauffeur’s license

• Capable of working in confined spaces and be able to bend, lift, carry, stoop, crawl, sit, stand, drive, reach above, walk, push, pull, perform fine manipulation, and use hands frequently throughout the shift.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be exposed to working conditions that include working near loud, large heavy equipment and near moving mechanical parts and working outdoors in inclement weather conditions.

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, Service Professor, Inc. reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Service Professor, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*Ask us about our $2,500 sign-on bonus available to qualified applicants!

Roles and Responsibilities

• Performs service/maintenance for residential and light commercial plumbing systems

• Assess systems to determine repair/replacement recommendations to clients

• Communicate to the customer, each service repair and replacement option prior to beginning work

• Ensure that the client is 100% satisfied with all work upon completion

• Offer customer plumbing system maintenance hints & tips to maintain system performance

• Participate in after-hours/weekend duty rotation.

Qualifications and Requirements

• Plumbing experience a plus, but not necessary

• Service experience a plus, but not necessary

• Possess strong communication skills and technical competence

• Fluent in English (reading/writing)

• Able to pass DOT physical/drug screen and background check.

• Possess a valid driver’s license with a solid driving record, and have the ability to obtain a chauffeur’s license

• Capable of working in confined spaces and be able to bend, lift, carry, stoop, crawl, sit, stand, drive, reach above, walk, push, pull, perform fine manipulation, and use hands frequently throughout the shift.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be exposed to working conditions that include working near loud, large heavy equipment and near moving mechanical parts and working outdoors in inclement weather conditions.

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, Service Professor, Inc. reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Service Professor, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*Ask us about our $2,500 sign-on bonus available to qualified applicants!

Roles and Responsibilities

• Performs service/maintenance for residential and light commercial electrical systems

• Assess systems to determine repair/replacement recommendations to clients

• Communicate to the customer, each service repair and replacement option prior to beginning work

• Ensure that the client is 100% satisfied with all work upon completion

• Offer customer electrical system maintenance hints & tips to maintain system performance

• Participate in after-hours/weekend duty rotation.

Qualifications and Requirements

• Electrical experience a plus, but not necessary

• Service experience a plus, but not necessary

• Possess strong communication skills and technical competence

• Fluent in English (reading/writing)

• Able to pass DOT physical/drug screen and background check.

• Possess a valid driver’s license with a solid driving record, and have the ability to obtain a chauffeur’s license

• Capable of working in confined spaces and be able to bend, lift, carry, stoop, crawl, sit, stand, drive, reach above, walk, push, pull, perform fine manipulation, and use hands frequently throughout the shift.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be exposed to working conditions that include working near loud, large heavy equipment and near moving mechanical parts and working outdoors in inclement weather conditions.

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, Service Professor, Inc. reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Service Professor, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*Ask us about our $2,500 sign-on bonus available to qualified applicants!

Roles and Responsibilities

• Performs service/maintenance for residential and light commercial electrical systems

• Assess systems to determine repair/replacement recommendations to clients

• Communicate to the customer, each service repair and replacement option prior to beginning work

• Ensure that the client is 100% satisfied with all work upon completion

• Offer customer electrical system maintenance hints & tips to maintain system performance

• Participate in after-hours/weekend duty rotation.

Qualifications and Requirements

• Electrical experience a plus, but not necessary

• Service experience a plus, but not necessary

• Possess strong communication skills and technical competence

• Fluent in English (reading/writing)

• Able to pass DOT physical/drug screen and background check.

• Possess a valid driver’s license with a solid driving record, and have the ability to obtain a chauffeur’s license

• Capable of working in confined spaces and be able to bend, lift, carry, stoop, crawl, sit, stand, drive, reach above, walk, push, pull, perform fine manipulation, and use hands frequently throughout the shift.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be exposed to working conditions that include working near loud, large heavy equipment and near moving mechanical parts and working outdoors in inclement weather conditions.

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, Service Professor, Inc. reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Service Professor, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*Ask us about our $2,500 sign-on bonus available to qualified applicants!

Roles and Responsibilities

• Performs service/maintenance for residential and light commercial HVAC systems

• Assess systems to determine repair/replacement recommendations to clients

• Communicate to the customer, each service repair and replacement option prior to beginning work

• Ensure that the client is 100% satisfied with all work upon completion

• Install HVAC systems

• Participate in after-hours/weekend duty rotation.

Qualifications and Requirements

• HVAC experience a plus, but not necessary

• Service experience a plus, but not necessary

• Possess strong communication skills and technical competence

• Fluent in English (reading/writing)

• Able to pass DOT physical/drug screen and background check.

• Possess a valid driver’s license with a solid driving record and have the ability to obtain a chauffeur’s license

• Capable of working in confined spaces and be able to bend, lift, carry, stoop, crawl, sit, stand, drive, reach above, walk, push, pull, perform fine manipulation, and use hands frequently throughout the shift.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be exposed to working conditions that include working near loud, large heavy equipment and near moving mechanical parts and working outdoors in inclement weather conditions.

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, Service Professor, Inc. reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Service Professor, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*Ask us about our $2,500 sign-on bonus available to qualified applicants!

Roles and Responsibilities

• Performs service/maintenance for residential and light commercial HVAC systems

• Assess systems to determine repair/replacement recommendations to clients

• Communicate to the customer, each service repair and replacement option prior to beginning work

• Ensure that the client is 100% satisfied with all work upon completion

• Install HVAC systems

• Participate in after-hours/weekend duty rotation.

Qualifications and Requirements

• HVAC experience a plus, but not necessary

• Service experience a plus, but not necessary

• Possess strong communication skills and technical competence

• Fluent in English (reading/writing)

• Able to pass DOT physical/drug screen and background check.

• Possess a valid driver’s license with a solid driving record and have the ability to obtain a chauffeur’s license

• Capable of working in confined spaces and be able to bend, lift, carry, stoop, crawl, sit, stand, drive, reach above, walk, push, pull, perform fine manipulation, and use hands frequently throughout the shift.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be exposed to working conditions that include working near loud, large heavy equipment and near moving mechanical parts and working outdoors in inclement weather conditions.

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, Service Professor, Inc. reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Service Professor, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


 

 

About Service Professor

Join one of West Michigan’s 101 Best & Brightest Companies to Work For! Top industry pay. Guaranteed.

Who We Are

With a local history dating back nearly 40 years, the Service Professor has grown from a small electrical company based in Greenville, Michigan, to one of the largest home service repair companies in West Michigan! In 2013 we moved operations to our present location near the Gerald R. Ford International Airport where we now serve more than 15,000 residential and commercial customers in 7 counties providing the very best electrical, plumbing, heating, and cooling service and repair. Our commitment to providing exemplary service is both the foundation of our business model, as well as the driving force behind everything we do. Join a team that values transparency and integrity, and stands behind the work they do. Google us! We have a 4.9 (out of 5) rating!

We have received several awards and honors, including:

  • 101 Best and Brightest Companies to Work For award (2014, 2015, 2016, 2017, 2018, 2020)
  • Michigan 50 Companies to Watch (2016)
  • Recognition as an Inc. 5000 Fastest Growing Company (2014, 2016, 2017, 2018, 2019, 2020)
  • Angie’s List Super Services award
  • Best of HomeAdvisor award
  • Nextdoor Neighborhood Favorite
  • Best of GR award
  • A+ rating with the Better Business BureauInc. 5000 Logo
  • The highest Google rating for our industry!

Benefits and Compensation

Our full-time employees have a great compensation package (including the best wage potential in the industry!), cell phone reimbursement, use of a company vehicle to and from job sites, tool account, health/disability/life insurance, and 401k retirement.

 

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